Evaluation of the effectiveness of the school mediation service as a resource for educating students

Relevance is due to the contradiction between the importance of the educational resources of school mediation services for working with students and the insufficient use of these opportunities in educational organizations.

Aim. The article was prepared in order to present the effectiveness of the work of the School Mediation Service for the use of its experience by educational organizations in order to improve the quality of educational work with students, in particular: to reduce the indicators of conflict and aggressiveness of participants in educational relations (on the example of reducing bullying indicators), the formation of rational judgments among students about the correctness of accepting help in difficult situations, the education of civic engagement among the young mediators themselves.

Methodology. The methodological basis of this study was: a humanistic approach that determines the understanding of a person as a unique, open, active system capable of change and development in the process of pedagogical interaction (Sh.A. Amonashvili, I.P. Volkov, E.N. Ilyin); modern conflict management concepts that provide an opportunity to predict the development and resolution of conflict situations without turning them into a conflict (V.I. Andreev, N.P. Anikeeva, A.G. Bolshakov, N.V. Grishina, V.I. Zhuravlev, A.JL Krupenin); the paradigm of modern education (B.G. Gershunsky, E.D. Dneprov, V.I. Zagvyazinsky, V.V. Kraevsky).

Research methods: theoretical: theoretical analysis of psychological and pedagogical literature on the research problem; study and generalization of the experience of interaction between participants in the educational process. Empirical: questioning, survey.

Scientific novelty / theoretical and / or practical significance. The goals of school mediators’ activities are systematized, the main difficulties and obstacles in the work of the School Mediation Service are identified, the indicators of the effectiveness of the work of the School Mediation Service and

the conditions for improving their activities are determined. New empirical data are presented that allow drawing conclusions about the educational effectiveness of the work of the School Mediation Service.

Results of the research. The work of the School Mediation Service serves to reduce the indicators of conflict and aggressiveness of participants in educational relations (on the example of reducing the indicators of bullying), contributes to the formation of rational judgments among students about thecorrectness of accepting help in difficult situations, and contributes to the education of civic activity among the young mediators themselves.

Conclusions. The development of school mediation services is an important social innovation, demanded by life, contributing to the normalization of the socio-psychological climate in the school. The activities of the school mediation service play an important role in the prevention of school conflicts. It is important that students learn to take responsibility for building positive relationships with others, for a culture of interaction, respect the rights of peers and adults. At the same time, there is a need to improve the activities of the Services themselves. The conditions for improving the activities  of the Mediation Services are: analysis of existing difficulties through the study of local experience, the development of methodological recommendations, and the training of school workers in the mediation approach.

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